Anslation Store help centre

Question 1

How fast is delivery, and where do you deliver?

Accepted Answer

Nearby orders are picked and packed at the Main Hub, Jaipur branch and dispatched inside the branch service radius of about 18 km. When your pincode falls inside a live delivery zone, checkout shows a 20–45 min window together with the fee for that zone before you pay. Outside the mapped radius, self pickup from a branch is the dependable option — the storefront would rather show you that than a delivery promise it cannot keep.

Question 2

What does delivery cost?

Accepted Answer

The current zone charges ₹35 per delivery order, and it drops to free once your cart crosses ₹999. The cart shows a progress bar with exactly how much more you need to add. The fee, any coupon, and the final payable total are recalculated by the checkout quote before the order is placed — nothing is locked in from an old page.

Question 3

Where do I see the ETA after ordering?

Accepted Answer

Open Track order and enter your order reference (it looks like ANS-000103). The timeline shows the current status, the ETA window with minutes left, the SLA state, your delivery or pickup proof code, the branch handoff, and every item on the order.

Question 4

My order is running late. What now?

Accepted Answer

If the SLA window is being crossed, the order is already flagged for support, rider, and store handoff priority. You can also raise a Delivery delay case yourself in the issue centre on the Track order page — it creates a real support ticket with a first-response SLA rather than an email into the void.

Question 5

How does self pickup work?

Accepted Answer

Choose Self pickup at checkout, pick the branch and slot you want, and reserve the cart. The checkout quote checks that branch's live stock before the reservation is confirmed, so you are not walking in on the strength of a stale page. You collect from the Main Hub, Jaipur branch — or whichever branch you selected — during the slot.

Question 6

Do I have to pay online for a pickup order?

Accepted Answer

No. Pay at pickup is a real payment option on pickup orders: you reserve online and pay at the branch counter when you collect. UPI still works if you would rather have it confirmed instantly before you leave home.

Question 7

What do I show at the counter?

Accepted Answer

Your order reference plus the pickup proof code shown on the Track order timeline. The same screen carries the branch name and address and the handoff state, so the counter can match your order without a phone call.

Question 8

Is pickup cheaper than delivery?

Accepted Answer

Usually, yes — there is no delivery fee on a pickup order, and any pickup-only offers are applied by the checkout quote so you see them on the payable total before confirming.

Question 9

Which payment methods actually work right now?

Accepted Answer

Three: UPI through any app (GPay, PhonePe, Paytm), which confirms instantly and is the fastest way to pay; Cash on delivery, which is available on delivery orders; and Pay at pickup, which is available on self-pickup orders at the branch counter.

Question 10

I can see card, wallet and pay-later options. Can I use them?

Accepted Answer

Those lanes exist in checkout as gateway-ready and credit-review placeholders for card payments, the Anslation Wallet, and B2B pay-later invoices. They are not live payment rails yet. To complete an order today, use UPI, cash on delivery, or pay at pickup.

Question 11

Is cash on delivery available on every order?

Accepted Answer

Cash on delivery is a delivery-only method, so a self-pickup order shows Pay at pickup instead. Checkout only lists the methods that apply to the fulfillment mode you picked — if you do not see COD, switch the order back to delivery or pay by UPI.

Question 12

When is the amount I pay final?

Accepted Answer

At the checkout quote step. Live stock, the delivery fee for your zone, the coupon you applied, the branch, taxes, and the final payable amount are all recomputed there. The order is only placed after you confirm that quote — an AI shopping agent can prepare a cart, but it can never place the order for you.

Question 13

How long do I have to return something?

Accepted Answer

There is a 7-day easy return and replacement window from delivery. The Track order page shows the live status of that window on your order — whether it is active, how many days are left, or whether it has closed. Even after it closes you can still open a support escalation; it just stops being an automatic return.

Question 14

How do I raise a return, replacement or refund?

Accepted Answer

Open the issue centre on the Track order page. Verify with your order reference plus the email or phone on the order, pick the item, then choose the issue type — return, replacement, refund, missing item, damaged item, wrong item, delivery delay, or a payment issue — and the outcome you want: replacement, refund, store credit, or support only. It creates a real return request and support ticket in the operations queue.

Question 15

What evidence should I attach?

Accepted Answer

Photos of the item and packaging, the order reference, and the delivery or pickup proof code. The issue centre shows an evidence checklist for your specific case, and disputed cases are settled from that evidence trail rather than from whoever complains loudest.

Question 16

What actually protects me as a buyer?

Accepted Answer

A buyer-protection hold is withheld from the seller's payout on every order and only releases after delivery proof and the return-risk window. While a protection case, refund, or disputed payment is open on your order, the seller payout stays blocked. Your case has a first-response SLA and a pickup ETA shown on the protection plan.

Question 17

Where do my files and licence keys go after I buy?

Accepted Answer

Into the Buyer Library. Every digital purchase lands there with its downloadable files, licence key, access status, delivery ETA, invoice, setup progress, and the support thread for that item.

Question 18

How do I get into the Buyer Library?

Accepted Answer

The signed Buyer Library link issued at checkout verifies you automatically — it carries an expiry, so open it while it is valid. If the link has expired or you are on another device, look your purchases up with the email address used on the order.

Question 19

How quickly is a digital product delivered?

Accepted Answer

Instant-ready items show as Ready with the download available immediately. Items that need configuration show a setup request instead, with the current stage, the next step, and who owns it, so you always know what is pending and on whose side.

Question 20

Can I get a refund on a digital product?

Accepted Answer

Downloads and licence keys are not couriered back, so they do not go through the physical return flow. Raise it on the support thread attached to that item in the Buyer Library, or contact support with the invoice ID — outcomes are a replacement licence, store credit, or a refund depending on the case.

Question 21

How do I start selling on Anslation Store?

Accepted Answer

Submit the seller application from the Sell page with your business details, contact, city, and the categories you plan to list. Adding GST and PAN raises your readiness score and speeds up approval. The application, KYC documents, and bank details flow straight into the seller portal for payout setup.

Question 22

What is deducted from a sale?

Accepted Answer

The payout ledger on each order shows it line by line: the Anslation commission, the payment gateway fee, the buyer-protection hold, and the refund reserve — with the net payout underneath. Nothing is deducted silently.

Question 23

When do I actually get paid?

Accepted Answer

The buyer-protection hold releases after delivery proof and the return-risk window has passed. A payout is blocked while a buyer protection case, a refund, or a disputed payment is open on that order — so clean fulfillment proof is the fastest route to settlement.

Question 24

Can I sell for pickup as well as delivery?

Accepted Answer

Yes. A seller branch can support delivery, self pickup, or both, and the marketplace already models the service radius, ETA, delivery fee, and branch stock for each. Wholesale price lists, MOQ, and invoice-led B2B buying sit on the same catalog.

Help centre

Delivery and ETAZones, fees, promise windows, and what to do when an order runs late.

Self pickupReserve online, collect from the branch counter, pay when you arrive.

Payments — UPI, COD and the restWhich methods are live today, and when the amount is final.

Returns, replacements and refundsThe 7-day window, the issue centre, and how buyer protection works.

Digital products and downloadsBuyer Library access, licence keys, setup requests, and invoices.

Selling on the marketplaceApplying, what a sale costs, and when payouts settle.